Shipping and Return Policy
Items will be shipped to the address listed in your account. You have until the 1st day of each month to update your address. After the 1st, we can not guarantee that your address can be updated. You may update your shipping address and payment information anytime by logging into your account at https://superstardetective.com/. If you need assistance, please email Customer Care: firstname.lastname@example.org
We do not accept returns on subscriptions or items included in subscription boxes. We only replace items if they are defective, damaged, or missing from your shipment. If an item arrives damaged or is missing from your box, send an email to Superstar Detective Customer Care (email@example.com) within 7 days of delivery and we will mail you a replacement item at no cost to you. If the item is damaged, you may be asked to email us a photo of the item, which will be be used to improve quality assurance processes. Replacements are approved at the sole discretion of ClouDiva Entertainment, LLC.
We will accept returns of one-time purchase items only if all the parts of the game are intact and the sealed envelopes have not been broken.
ClouDiva Entertainment, LLC is not responsible for damage that occurs due to weather, postal carrier handling, or which occurs after the postal carrier has delivered your package.
Subscription boxes are non-refundable.