FAQ

What is Superstar Detective?

Superstar Detective is a multiplayer role-playing murder mystery game. Each box has a different storyline and typically contains character booklets, clue cards, maps and more. You will pick a role and discover clues together with your friends to solve the murder mystery. 

How much does it cost?

We have three pricing options to choose from. All of the plans renew automatically.

Our monthly membership is $35.00 per month with free shipping in the continental U.S., billed monthly. You can cancel your membership at any time. 


Our 3-month membership is $96.00, billed upfront with free shipping in the continental U.S. With this plan, each box comes out to $32. You will be charged and your subscription will automatically renew every 3 months unless you cancel.

Our 6-month membership is $180.00 billed upfront with free shipping in the continental U.S. With this plan, each box comes out to $30.00. You will be charged and your subscription will automatically renew every 6 months unless you cancel.

How do you play Superstar Detective?

When your box arrives, gather exact number of players required by each game. It is optional to have a host in addition to the required players. The host or one of the players will be responsible for reading out the instructions and maintaining the order of the game. 

Each player must pick their role first, usually based on their gender and personality. Then players read their own character booklet to understand their character's background, timeline and mission. 

After a brief self-introduction of each character, player can start searching for clues. There are usually one to two rounds of clue searching. Players should examine all the clues together and discuss them. It is good practice to question each other based on the clues, to corroborate alibis, create timelines, and identify each suspect’s means, motive, and opportunity

After a through discussion and investigation, players will come up with a theory of the the murder mystery and they will write down their answers on the question card. After all players finish the questions, they can proceed to open the truth envelope. 

Can I get my next box faster?

The basic subscription box ships strictly according to the schedule and cannot be accelerated. In addition to one basic box for 4-6 players, we offer a special theme box each month. It is suggested to purchase the special theme box or boxes from past month while waiting for the next box. 

Do you ship internationally?

Yes! International shipping costs vary depending on the country. Please contact customer service by emailing info@cloudiva-entertainment.com for inquiries of shipping fees to your country.

Can you play a Superstar Detective box more than once?

No, Superstar Detective is a narrative experience and each box has a distinct ending. Once you know the truth, i.e. who the killer is and how the killer commits the murder, it is quite pointless to play it again. 

How long does it take to play one box?

One box usually takes between 1.5 to 3 hours to complete. 

What is the appropriate age level for Superstar Detective?

Hunt A Killer is closest to a PG-13 rating due to the slightly graphic nature of some of the clues (like autopsy reports and crime scene photos) and also due to the difficulty of some of the clues (like certain ciphers and puzzles). Beyond this, we leave it up to parental discretion. 

How do I cancel?

You can cancel by logging in to your Superstar Detective account, going to Manage Subscriptions, and clicking “cancel plan” or by emailing our customer service team at info@cloudiva-entertainment.com. You will need to cancel at least 3 business days prior to renewal in order to prevent the next box from shipping. 

NOTE: You can cancel at any time, but if you purchased a 3-month membership or a 6-month membership, we can’t refund you the money for any boxes that you don’t use. You will still be sent all the boxes in order to fulfill your membership and from there, your account will not be renewed. 

Can I pause my membership?

Yes! You can pause your membership by logging in to your Superstar Detective account, going to Manage Subscriptions, and clicking the “pause plan” link and then choosing if you’d like to pause for 30 days or 90 days. When your pause expires, you will pick right back up where you left off!

I HAVE ADDITIONAL QUESTIONS! 

Email our customer support team directly at info@cloudiva-entertainment.com and an agent will get back to you as soon as possible.
Our customer service team works from 9 a.m. to 5 p.m. EST Monday-Friday. If you email on a Friday after 5 p.m., an agent will respond to you on Monday.